Booking & Cancellations

Bookings

    • All bookings must be confirmed in writing – post or email. This is done at the time of booking.
    • For Group Treks the full amount is payable to secure your place, unless a payment plan is agreed on prior to booking. This is at our discretion and usually for returning clients. 20% of this is non-refundable (please read the cancellation policy on this page).
    • For Bespoke Treks, we will ask for a non-refundable  20% deposit to secure your dates. Full payment must then be made 28 days before the trek date.
    • We accept payment by Bank Transfer or card via PayPal. Cash can be paid by arrangement in certain circumstances.
    • Medical fitness forms are to be completed by all participants, this is for your safety.
    • You must agree to our Safety Policy and Participant Statement before attending a trek. 

Travel Insurance

We highly recommend that all trekkers take out their own holiday insurance to cover the following:

    • The cost of cancellation by you (including the full cost of your trek and any transport or accommodation you may have booked).
    • Incurred costs in the event of us having to cancel your trek (including any transport or accommodation you may have booked).
    • The cost of assistance (including repatriation) in the event of accident or illness.
    • Loss or damage of personal items and money.

Cancellations

    • Cancellations must be made in writing. This includes email. 
    • A non refundable 20% deposit is retained, except if Trek Scotland has to cancel your trek. In this case all of your deposit will be refunded. 
    • If you cancel more than 28 days before your trek takes place, your payment will be refunded minus a 20% booking deposit. 
    • If you cancel within the 28 days before the trek NO refunds are available. However, if you find someone to fill your place we will return your payment. 
    • In the event of Trek Scotland having to cancel a Trek, we will offer three options: You can choose to be reimbursed in full, including your deposit; You can choose to postpone to a similar Trek but on a different date; You can choose to be reimbursed in Vouchers to use against any of our future Treks subject to availability.
    • For our Group Treks we may cancel if fewer than 3 people book on. In this particular instance, you will get a full refund or can transfer your monies to any future Treks with us. We will always to endevour to run a trek if possible, however.
    • For all treks, we may cancel if the weather is deemed unsafe. This includes high winds, lightning risk and heavy snow and ice. 
    • We will trek in all safe weathers, including heavy rain. Please be prepared for this.
    • Trek Scotland reserves the right to curtail a Trek in the case of antisocial, criminal, dangerous, unsafe or irresponsible behaviour by one or more clients. Where clients are not known to each other, the unruly client[s] will be asked to leave the Trek. If this involves being escorted back to safety by an additional guide they will be billed for this at full guiding rate.